Protecting Your Restaurant's Reputation is Our Top Priority
In this day and age, customers rely heavily on reviews when choosing which restaurant they want to visit next. At Golden Web Media, we understand the importance of your online reputation, so we go above and beyond to protect it. Not only do we answer all positive reviews, comments and messages, but we also respond to negative reviews by clarifying and explaining the surrounding circumstances in each situation. Unlike most companies, we don’t give a basic, preformatted reply. Instead, we immediately reach out to you or your head manager for more details on the situation. The result? More customers turning their negative reviews into positive ones.
How Does It Work?
We understand that answering your restaurant’s reviews, comments, messages and location tags is a full-time job in and of itself, so let us take care of it for you while you take care of day-to-day operations and grow your business.
Your customers ask questions and comment on your content all the time, so it’s important to respond in a timely manner. We do just that! Unlike many marketing companies, we reply to your customers quickly so they don’t feel like they are being ignored and go to your competitors.
One negative review can hurt your business tremendously—especially when it goes unanswered. When you receive a negative review, your account manager will reach out to you for more information. This will provide us further insight to appropriately answer the negative review so we can find a way to turn a dissatisfied customer’s situation into a positive experience.